Clear support from order confirmation to delivery.
We want every Girly Extras order to reach you smoothly. This page explains how delivery is handled, how to get support, and what to do if there is an issue with your order.
Order Processing
Orders are reviewed and prepared after payment confirmation. We may contact you if extra delivery details are needed.
Delivery Coordination
Delivery timing depends on your location, rider availability, and the accuracy of your address or pickup details.
Customer Support
If there is a delivery concern, contact us quickly so we can assist while the order details are still fresh.
Please provide accurate delivery details.
To avoid delays, kindly ensure your name, phone number, location, landmark, and preferred delivery instructions are correct before completing checkout.
If a rider cannot reach you because of incorrect details or missed calls, delivery may be delayed or require fresh delivery arrangements.
How we handle order concerns.
Girly Extras carefully checks orders before dispatch. If you receive an item with a genuine issue, contact us as soon as possible with your order number, photos where needed, and a clear explanation.
Each concern is reviewed fairly. Support decisions are based on the nature of the issue, timing of the report, and the condition of the item received.
Need help with an order?
Contact us with your order number and delivery details. For faster support, use WhatsApp during active business hours.
info@girlyextras.com
+233 55 247 7025
Within 24 hours
Helpful answers before you order.
How long does delivery take?
Delivery time depends on your location and rider availability. We will communicate updates where necessary.
Can I change my delivery details after ordering?
Contact us as soon as possible. Changes can only be supported if the order has not already been dispatched.
What happens if I miss the rider’s call?
Please contact us quickly. Missed calls or unreachable numbers may delay delivery and could require a new delivery arrangement.
What should I do if there is an issue with my order?
Send your order number, clear photos where necessary, and a short explanation through our support channels as soon as possible.
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